COVID-19 and How Artificial Intelligence (A.I.) Can Help
facilitate effective and efficient communication between organisations and their customers.
With customers engaging across various channels, ensuring a consistently good experience is often difficult. Our Conversational A.I. can be deployed across the organization to track, engage with and facilitate the best patient experience with measurable data and ROI.
Engage your customers on their preferred platform and channel. Empowered customers create a pathway toward loyalty and relatability. Our VAs can be deployed across various channels and platforms that patients prefer to engage in, all fully configurable via a single interface.
AI systems are constantly learning and adapting. By analyzing user communication in real time, our Virtual Assistant swiftly detects shifts in sentiments throughout the exchange to escalate the conversation to a live agent.
Our multi-lingual capabilities, with a heavy focus on South East Asian languages
(such as Bahasa Malaysia, Bahasa Indonesia, Mandarin, Thai, or Vietnamese), allow us to prepare for bilingual and even trilingual conversational ai interactions.