COVID-19 and how chatbots can help
LivePerson reported that 90% of consumers are more likely to do business with companies that answer enquiries instantly. Chatbots are the best available method to ensure that potential and active customers receive the immediate response that they deserve.
Improve Employee Efficiency
Allow your business to leverage employee time efficiently by automatically answering FAQ queries of level 1 complexity via your chatbot. With enough data and training, your bot will be able to develop the capability to answer level 2 and 3 queries.
Round the clock, 24/7 support
If your support agents are off-the-clock or unavailable under any circumstances, a chatbot can step in to provide links to resources and answer variety of enquiries. If there is a need for escalation, the bot can escalate to any available customer service agents.