Visight ChatBot

Chatbots For Every Business

2020 has shown us that businesses need to be ready for every problem. Let us prepare you for 2021.

Engage Now
Chatbots For Every Business
Chatbots For Every Business
Chatbots For Every Business
Chatbots For Every Business
Chatbots For Every Business
Chatbots For Every Business
Chatbots For Every Business

COVID-19 and how chatbots can help

Amidst the economic and societal confusion caused by the COVID-19 pandemic, chatbot solutions rose as a necessary business tool to facilitate effective and efficient communication between organisations and their customers.
 
The potential for chatbots cannot be understated: by 2024, it is predicted that consumer retail spends via chatbots worldwide will reach $142 billion, compared to a mere $2.8 billion in 2019 in comparison. The following are all impacts that can support your business:

Automatic Answers

LivePerson reported that 90% of consumers are more likely to do business with companies that answer enquiries instantly. Chatbots are the best available method to ensure that potential and active customers receive the immediate response that they deserve.

Improve Employee Efficiency

Allow your business to leverage employee time efficiently by automatically answering FAQ queries of level 1 complexity via your chatbot. With enough data and training, your bot will be able to develop the capability to answer level 2 and 3 queries.

Round the clock, 24/7 support

If your support agents are off-the-clock or unavailable under any circumstances, a chatbot can step in to provide links to resources and answer variety of enquiries. If there is a need for escalation,  the bot can escalate to any available customer service agents.

Discover ViSight Chatbot, a
multi-lingual AI-powered chatbot

Chatbots live in all sorts of different channels and with ViSight Chatbot
we combine multi-lingual capabilities along with data analytics to facilitate business operations and ease customer service demands.

ViSight Chatbot allows you to connect with, learn from and improve for your customers. 

Watch Video
Watch Video
Watch Video
Watch Video
Watch Video
Watch Video
Watch Video
A regional partnership for all businesses and customers

A regional partnership for all businesses and customers

Through our close relationship with our regional partner in Singapore, KeyReply, our team of experts are able to implement an end-to-end chatbot solution here in Malaysia and abroad.

We do not just give you a chatbot, we become your partner.

Start your journey with us!

What ViSight Chatbot Offers

Native multi-lingual support

Our multi-lingual capabilities, with a heavy focus on South East Asian languages (such as Bahasa Malaysia, Bahasa Indonesia, Mandarin, Thai or Vietnamese) allows us to prepare for bilingual, and even trilingual chatbot interactions. 

Facebook Messenger & WhatsApp Partnerships

Through ViSight Chatbot’s partnerships with Facebook Messenger and WhatsApp, organisations have access and are able to leverage on these platforms to give their customers a multi-platform experience.

Local expertise, varied experience

Our local expertise in implementing anywhere from small to large scale bots in industries such as healthcare, insurance, finance and more, will help us tailor a bot for your organisation’s specific needs.

ViSight Chatbot Use Cases

What our clients say

TinwAI

TinwAI

CEO at ViSight Chatbot

I like Bot

TinwAI

TinwAI

CEO at ViSight Chatbot

Cyngus is Life

TinwAI

TinwAI

CEO at ViSight Chatbot

“I think therefore I am” (“Cogito, ergo sum”)

Meet our team of experts

Get to know and get in touch with any member of our chatbot team via the links below to start your journey!

Dang Tin Wai

Dang Tin Wai

Head of Business Development
Hafiz AlMustafa

Hafiz AlMustafa

Product Specialist
Illies Bouchikhi

Illies Bouchikhi

Content Specialist
Suhaila Shah

Suhaila Shah

Bot Developer

Find out more about ViSight Chatbot

Chatbot is a computer programme that simulates a natural human conversation. Chatbots usually appear in the bottom right or left hand corner of a website, and pop up into a chat window.

Using AI (Artificial Intelligence), chatbots are able to understand and process the user’s enquiries according to its knowledge base (pre-set and determined by the organisation before launch) before generating a response.

 

Chatbots are available on many different platforms: company websites, Facebook Messenger, and WhatsApp are amongst the most popular platforms. Similar to regular apps chatbots have an application layer, a database, APIs and Conversational User Interface.

Upon contacting our team, we will discuss at length with you and your team if a chatbot is right for your business according to the goals and KPIs your organisation would like to achieve. Many organisations see similar chatbot benefits such as: reducing repetitive work, increasing meaningful work for customer service representatives, lower operational costs while increasing customer interactions and more. 

Upon contacting our team, we will discuss at length with you and your team if a chatbot is right for your business according to the goals and KPIs your organisation would like to achieve. Many organisations see similar chatbot benefits such as: reducing repetitive work, increasing meaningful work for customer service representatives, lower operational costs while increasing customer interactions and more. 

Escalation methods can be customised and even integrated according to any requirements.

Deploying a chatbot can take anywhere from a few weeks to several months, depending on a range of factors: bot customisations, integrations, complexity, size of knowledge base, and more.

To gauge a more accurate timeline, kindly speak to a team member about the requirements of your chatbot.

 

 

Chatbots are like children – upon it’s ‘birth’ (deployment), it requires some time to learn how customers will speak to it. As time goes on, and we facilitate more testing, training and fine tuning, the chatbot will become “smarter”.

The process can be broken down simply into 3 parts:

  1. Requirement gathering: The initial scoping to determine the organisational goals and KPI, and how we can achieve them through ViSight Chatbot.
  2. Development stage: We start to build the chatbot, in close collaboration with your team of Subject Matter Experts (SME) to build a knowledge base, train the bot with the knowledge base, batch test the knowledge base and run UATs (User Acceptance Tests).
  3. Deployment: The bot is ready for its public launch. After launch, we continue to gather data from customer conversations and use them to test, train and improve the bot.

 

Natural Language Processing (NLP) is what allows our chatbots to understand everyday language and customer queries. It is what allows the bot to understand languages and provide the correct and pre-determined response. This is what gives chatbots the “human feel”. We can customise bots with or without NLP.

 

Machine Learning is a subset of AI (Artificial Intelligence) that allows the chatbot to learn as you go along, without the help of a human. Systems such as our chatbots that are built using machine learning algorithms have the ability to learn from past experiences or historical data to improve on its answers.

During the development stage, our team will work closely with yours to ensure that your team will have the tools to continue to build upon the chatbot’s performance after launch. Our all-in-one management dashboard makes it easy for teams to add and remove any questions or answers in the knowledge base as required, train and enhance chatbot capabilities, as well as analyse the available analytics module to determine what steps need to be taken to improve the chatbot.

Our chatbots can be hosted on cloud or on-premise. The decision is at the discretion of the organisation.

ViSight Chatbot can support a variety of regions and languages. We pride ourselves in being able to provide bi-lingual and tri-lingual experiences that support many of ASEAN’s regional languages such as English, Bahasa Malaysia, Bahasa Indonesia, Mandarin, Thai, Vietnamese, as well as many other international languages. Get in touch with a team member for more info if we have not mentioned a language you require.

Find out more about ViSight Chatbot

See the difference with ViSight Chatbot

Use the #1 Ranked Chat Automation Platform for Governments and Enterprises in Asia today to start enhance your customer engagement journey. Sit back, relax and let our chatbot take care of your customers!

Start your journey now!
See the difference with ViSight Chatbot
See the difference with ViSight Chatbot
See the difference with ViSight Chatbot
See the difference with ViSight Chatbot