Chatbot is a computer programme that simulates a natural human conversation. Chatbots usually appear in the bottom right or left hand corner of a website, and pop up into a chat window.

Using AI (Artificial Intelligence), chatbots are able to understand and process the user’s enquiries according to its knowledge base (pre-set and determined by the organisation before launch) before generating a response.

Chatbots are available on many different platforms: company websites, Facebook Messenger, and WhatsApp are amongst the most popular platforms. Similar to regular apps chatbots have an application layer, a database, APIs and Conversational User Interface.

Upon contacting our team, we will discuss at length with you and your team if a chatbot is right for your business according to the goals and KPIs your organisation would like to achieve. Many organisations see similar chatbot benefits such as: reducing repetitive work, increasing meaningful work for customer service representatives, lower operational costs while increasing customer interactions and more. 

Upon contacting our team, we will discuss at length with you and your team if a chatbot is right for your business according to the goals and KPIs your organisation would like to achieve. Many organisations see similar chatbot benefits such as: reducing repetitive work, increasing meaningful work for customer service representatives, lower operational costs while increasing customer interactions and more. 

Escalation methods can be customised and even integrated according to any requirements.

Deploying a chatbot can take anywhere from a few weeks to several months, depending on a range of factors: bot customisations, integrations, complexity, size of knowledge base, and more.

To gauge a more accurate timeline, kindly speak to a team member about the requirements of your chatbot.

Chatbots are like children – upon it’s ‘birth’ (deployment), it requires some time to learn how customers will speak to it. As time goes on, and we facilitate more testing, training and fine tuning, the chatbot will become “smarter”.

The process can be broken down simply into 3 parts:

1. Requirement gathering: The initial scoping to determine the organisational goals and KPI, and how we can achieve them through ViSight Chatbot.
2. Development stage: We start to build the chatbot, in close collaboration with your team of Subject Matter Experts (SME) to build a knowledge base, train the bot with the knowledge base, batch test the knowledge base and run UATs (User Acceptance Tests).
3. Deployment: The bot is ready for its public launch. After launch, we continue to gather data from customer conversations and use them to test, train and improve the bot.

Natural Language Processing (NLP) is what allows our chatbots to understand everyday language and customer queries. It is what allows the bot to understand languages and provide the correct and pre-determined response. This is what gives chatbots the “human feel”. We can customise bots with or without NLP.

Machine Learning is a subset of AI (Artificial Intelligence) that allows the chatbot to learn as you go along, without the help of a human. Systems such as our chatbots that are built using machine learning algorithms have the ability to learn from past experiences or historical data to improve on its answers.

During the development stage, our team will work closely with yours to ensure that your team will have the tools to continue to build upon the chatbot’s performance after launch. Our all-in-one management dashboard makes it easy for teams to add and remove any questions or answers in the knowledge base as required, train and enhance chatbot capabilities, as well as analyse the available analytics module to determine what steps need to be taken to improve the chatbot.

Our chatbots can be hosted on cloud or on-premise. The decision is at the discretion of the organisation.

ViSight Chatbot can support a variety of regions and languages. We pride ourselves in being able to provide bi-lingual and tri-lingual experiences that support many of ASEAN’s regional languages such as English, Bahasa Malaysia, Bahasa Indonesia, Mandarin, Thai, Vietnamese, as well as many other international languages. Get in touch with a team member for more info if we have not mentioned a language you require.